IT for trades & sole traders
IT for people putting expertise to use
Time is money so messing around with emails isn't usually a priority

Whether you are working hard fixing roofs from a van, fabricating in a workshop, selling goods or running a nail salon.. We have services to fit anyone working in a trade, running small businesses serving customers

Improve how your business runs with some simple IT service

Improve online image
They show customers that they can rely on you to provide the service they need.

I think we all know when promoting your business on the web, email or phone professional addresses and local phone numbers look better.
Like Guild qualifications and trade certifications they are badges we call "trust signifiers". Something the customer can trust.

If you are still relying on the gmail account you setup years ago and running off a mobile its an easy fix to get that professional look.
Simplify communications and job tracking
Your business has grown but the IT hasn't. Too many jobs to to juggle and wasting time seraching through txts and emails.

If this sounds familiar we can help make things easier with a ticket system. It's on the web, on your phone and sorts all your messages by customer and job. Designed for email, whatsapp and txt can be added.
General computer support
Sometimes the printer won't connect, the internet is going slow or you're shopping and just 10 laptops that look the same?

Get help with the little things so they don't slow you down or grind you down with a support service. Ready whenever you need to dial in and fix that printer or take a call about upgrading the new WiFi.

With a managed IT service we can also make sure your data is secure and backed so if the worst happens you're laughing.

Professional looking email addresses and local phone numbers help make your business look more trustworthy and don't have to cost a ton.
Having a custom domain email address and landline number alongside your mobile on your vehicle can help.

Just like the Gas Safe, NICEIC, Safe Contractor, Cities and Guilds these help customers feel comfortable.
They call them "trust signifiers"

Take this email as an example. Which looks better?
jimclementsplastering@gmail.com or contact@jimclementsplastering.com?

Or how about this phone number. Which one looks more "real"?
Call us 07700 900 879 or Call us on 0141 479 11 00

When you start paying for your emails, not using a freebie from BT or google, you also take control of them.
You can have shared addresses first contact with customers and track where emails are getting lost.
Or individual accounts and calendars for scheduling jobs make it easy to cover a colleagues email when they are on holiday.

With email backup you can be sure if the worst happens its possible to recover.

For telephone numbers VOIP or voice over internet phones are the answer.

Like a virtual office phone systems you have call handling that you can take anywhere, onsite, at the home or office.
It can setup on a real office phone, a laptop or on a mobile app, this flexibility has never been cheaper.

Calls can be passed from a office phone to a mobile seamlessly.
Or you can simply divert a landline to a mobile if that's all you need.

These are pretty simple and cheap to set up, especially if you have a website already, but only if you know how!

Like knowing your pushfit from solvent weld or whether it was a 2.5mm or 0.75mm conductor needed some things are best left to the pros.

Maybe your business has grown, but the IT hasn't, too many jobs to to track and wasting time trying to find emails?

Getting setup with a cloud customer relation manager (CRM) can make life way easier.

The offerings are better than ever and can be used on a mobile app or on a laptop computer through the web.
Like VOIP its also cheaper than ever to have a professional system, the sort you used to need to spends thousands on a month.

They are subscription based, like everything these days, but can be well worth it.
They automatically keep all a customers emails and photos for a job together.
Some can even tie in with text message/SMS but that's extra.

That's way its easier to track job spec, costs, time and and job progress and have better comms.

You'll have more time to work and less spent with unhappy customers when things get mixed up!

Some questions about what your needs are

Do you have a website already, if yes do you pay for someone to maintain iit?
Do you know which email you prefer, google or microsoft?
How many are in your business?
Do you have someone who manages jobs and billing on email and phone?

Contact us anytime for a cha, see what we could do for you to fix up your IT.

Get in touch by email or phone
We understand that commiting to a managed service may seem daunting or costly so we also provide adhoc assistance.
This may also be attractive to companies without feet on the ground in sites that are within our area.

If you just want to see our hourly rates we have a price list here.
Founded in 2025 by Jamie Clements Understanding Tech was created to offer SMB's personal and understandable IT Service.

We have the strict belief IT support should be a relief not a burden.